Frequently asked questions
About the Knox Partner Program
What is the primary goal of the Samsung Knox Partner Program?
The Samsung Knox Partner Program aims to support B2B or B2B2C partners throughout the product lifecycle to create better solutions, and support sales and marketing activities to reach more customers and increase sales volumes.
How does Samsung support partners to achieve this goal?
The Knox Partner Program provides developers with access to Samsung proprietary features and functionality – the security and manageability features of Samsung Knox for example. Specialized development tools, technical, and support resources are provided in order to assist in the creation of differentiated solutions on Samsung mobile devices. Direct connections with global support teams, as well as regional Samsung business contacts are available to select partners with the goal of quickly troubleshooting partner issues, as well as collaborating with the goal of getting more customer exposure and making more sales, together.
Joining the Knox Partner Program
What criteria do I need to meet in order to be eligible for the Knox Partner Program?
You will need to be a registered business with a D-U-N-S number (registered with Dun and Bradstreet) and sign up using your corporate email address. This is applicable for companies developing solutions for commercial, or internal company use. Please note, your company will need to use the same address used to register with DnB to join the Knox Partner Program.
I only want Knox development tools. Do I need to sign up as a partner?
Yes, Partner registration is required for access to Samsung Knox development tools. These tools, such as the Samsung Knox SDK’s provide developers with access and control over powerful Samsung device security and granular management features.
Is there a fee to become a Knox Partner?
No, there is no charge to join the Knox Partner Program. Please fill out the application form to register.
What type of companies are Knox Partners?
Knox Partners are companies that offer mobile solutions and services to their customers, or for internal company use. This can include both B2B and B2B2C businesses. We work with independent service/solution vendors (ISV’s}, system integrators (SI’s}, value-added resellers (VARs}, and more.
I do business in multiple countries. Do I need to sign up for the Knox Partner Program in each country?
No, you are not required to sign up separately for each country, but it is beneficial to provide regional contacts for each country or region your business operates in (coming soon). This can enable us to better connect with your company and subsidiaries globally.
I have signed up on behalf of my company. How can I add a colleague to our account?
Adding new users to your companies’ account can be done in a couple of easy steps. Log in to your partner account, and navigate to the ‘User Management’ section in the dashboard. From there you can click ‘Invite a new user’ to send them an email invitation containing a link to register as a user under your company.
How can my company leave the program?
Please contact Support for assistance.
I have added my company information. Where is that used?
Your information is kept within Samsung for regional sales and business team awareness.
I just joined the program, what tier am I in?
New program members are in the Bronze partner tier.
How do I move up tiers?
New registrants are automatically enrolled into the ‘Bronze’ tier, and can move up as they demonstrate success with Samsung. Partner activities are routinely noted and evaluated by Samsung’s regional partner managers, and partner tier upgrades are performed semiannually.
SEAP and the Knox Partner Program
I was a previous SEAP developer, can I sill access my existing license keys?
Yes – use your existing SEAP credentials to login to the Knox Partner Program, you can find your license keys on the dashboard.
As a previous SEAP developer I am able to sign in and view my keys, but I am now unable to generate new keys. How can I do this?
In order to generate new license keys you will need to register as a partner in the Knox Partner Program.
Do I need to create a new account if I am an existing SEAP Partner?
No, you have been automatically migrated. Login as usual.
My license keys from SEAP have expired. What action should I take?
You will still be able to login to Knox Partner Program and view your current license keys. However, you will need to apply to become a Partner in the Knox Partner Program to create new license keys.